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Agent Evaluation

Definition

Agent evaluation is the process of testing and measuring whether agents perform tasks correctly, safely, and consistently.

Evaluation checks whether an agent actually does the job it was built to do. That can include test cases, simulated workflows, human review, output scoring, regression checks, edge-case testing, and business KPI tracking.

For Growth Marshal's audience, evaluation is the difference between a demo and a deployable asset. A flashy prototype that works three times in a row is not enough. The agent has to survive real inputs, weird customer phrasing, missing data, bad timing, and the thousand tiny ways business reality ruins clean demos.