Long-term memory lets agents improve continuity across repeated work. For example, a sales agent might remember account preferences, previous objections, follow-up history, and next steps. An operations agent might remember recurring reporting patterns or vendor-specific processes.
The business value is continuity. The risk is unmanaged context. Long-term memory should be scoped, auditable, and tied to business purpose. Otherwise the company ends up with an AI hoarder quietly stuffing sensitive context into the attic.