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Sales Agents

Definition

Sales agents are AI agents that support sales workflows such as prospect research, lead qualification, follow-up, CRM updates, and pipeline management.

AI sales agents can handle the repetitive work around selling: researching accounts, summarizing calls, drafting follow-ups, qualifying leads, preparing outreach, creating CRM tasks, and nudging stale opportunities.

The key is to avoid spam cannon territory. A strong sales agent should improve relevance, timing, context, and follow-through. It should make good salespeople faster and make bad sales habits harder to scale.