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Intelligent Automation

Definition

Intelligent automation combines automation technologies with AI capabilities such as language understanding, classification, prediction, and decision support.

Intelligent automation is a broad umbrella category that includes RPA, AI, process automation, analytics, and workflow tools. It signals automation that is more capable than simple rules.

AI agent systems fit inside this category but are more specific. They focus on goal-oriented, tool-using systems that can act across workflows. For SMBs, "intelligent automation" may sound safer and more familiar, while "AI agent systems" sounds more modern and differentiated.

Related terms

API Integrations

API integrations connect software systems so they can exchange data and trigger actions programmatically.

Business Process Automation

Business process automation is the use of technology to automate repeatable business processes across teams, systems, and departments.

Robotic Process Automation

Robotic process automation, or RPA, uses software bots to perform repetitive digital tasks across applications.

Workflow Engines

Workflow engines are systems that execute process logic, route tasks, manage state, and coordinate steps in a workflow.